FAQ

  • What access do I have on the free plan?

    Our free plan is designed to give you a solid introduction to our core features. You will have access to our standard case management tools, basic document storage, and community support forums. This plan is ideal for individuals or small teams looking to organize their work without any initial investment. However, advanced features like premium analytics, dedicated support, and third-party integrations are reserved for our paid plans.

  • What access do I have on a free trial?

    A free trial provides you with complete, unrestricted access to all the features available in our premium plan for a limited period (usually 14 days). This includes advanced analytics, full integration capabilities, priority customer support, and enhanced security features. The purpose is to allow you to fully experience the platform's potential and see how it can benefit your workflow before committing to a subscription.

  • Does the price go up as my team gets larger?

    Our pricing is designed to be flexible and scale with your needs. Most of our plans operate on a per-user basis, so the total cost will increase as you add more members to your team. However, we offer tiered pricing and volume discounts for larger teams and enterprises. We recommend visiting our pricing page or contacting our sales team to find the most cost-effective plan for your organization's size.

  • How can I cancel/pause my subscription?

    You have full control over your subscription. To cancel or pause, simply log into your account, navigate to the 'Billing' or 'Account Settings' section, and follow the on-screen instructions. Cancellations are effective at the end of your current billing cycle, and you will retain full access until then. If you pause your subscription, we will securely store your data so you can easily resume your service when you're ready.

  • Can I pay via an invoice?

    Yes, we offer payment by invoice for all annual and enterprise-level subscriptions. This option is designed to accommodate the procurement processes of larger organizations. To set up invoice billing, please contact our sales or support team, and they will be happy to assist you with the necessary arrangements. Please note that monthly plans are typically processed by credit card only.

  • What is a paid conversation?

    A paid conversation refers to a dedicated, one-on-one consultation with one of our senior specialists or legal experts. While our standard support helps with technical issues, a paid conversation is for strategic advice, in-depth case analysis, or specialized guidance that goes beyond the scope of regular support. These sessions are booked in advance and are billed separately from your subscription plan.

  • How can I get an invoice/a receipt?

    All your billing documents are easily accessible. For every payment, a receipt is automatically sent to the email address associated with your account. Additionally, you can view and download all past invoices and receipts at any time from your account dashboard. Simply go to the 'Billing History' or 'Transactions' section in your account settings.

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